Our Admissions Process
Starting the mental health admissions process for your teen can feel overwhelming. Our experienced admissions team is here to answer your questions, verify your insurance, and guide you every step of the way.
Take the First Step Toward Getting Your Teen Help
Your teen’s recovery journey begins with a simple conversation. When you call, you’ll speak with an experienced admissions professional who will listen to your family’s concerns, discuss your teen’s symptoms and history, and help determine the most appropriate level of care.
This conversation is designed to help you make an informed decision, not pressure you into treatment. We’ll answer your questions, verify your insurance, explain what to expect, and help you decide whether Evolve is the right fit for your teen.
Take the Next Step Toward Your Teen's Recovery
Call to Talk to Someone Now
Speak directly with an admissions specialist who can answer your questions, verify your insurance, and help you decide if Evolve is the right fit for your family.
Complete the Online Form
Prefer to get started online? Complete the form on this page, and an admissions specialist will contact you to discuss your teen’s needs and guide you through the admissions process.
Evolve's Admission Process
Initial Call
Your teen’s recovery journey begins with a simple conversation. When you call, you’ll speak with an experienced admissions professional who will listen to your family’s concerns, discuss your teen’s symptoms and history, and help determine the most appropriate level of care.
This conversation is designed to help you make an informed decision, not pressure you into treatment. We’ll answer your questions, verify your insurance, explain what to expect, and help you decide whether Evolve is the right fit for your teen.
Insurance Verification
If Evolve is a good fit for your teen, we’ll verify your insurance benefits and explain your coverage for residential mental health treatment. We’ll also review your deductible, estimated out-of-pocket costs, and answer any questions about your benefits.
Most families receive a detailed coverage breakdown within 24 to 48 hours, giving you the information you need to make a confident, informed decision.
Pre-Admission Assessment
Before your teen arrives, a licensed clinician will complete a pre-admission assessment by phone or video call. We’ll review your teen’s mental health history, current symptoms, medications, and other important clinical information.
We’ll also gather records from previous providers when needed. This assessment helps us confirm that Evolve is the right fit and begin developing a personalized treatment plan before admission.
Admissions Day
On admission day, you’ll meet our team as we guide you and your teen through the intake process. We’ll complete final paperwork, conduct a brief medical screening, review program expectations, and give your teen a tour of the residence.
Before you leave, you’ll have the opportunity to ask questions, meet key members of the treatment team, and receive information about family therapy, communication, and ongoing updates throughout your teen’s stay.
Admission Process That Actually Gets to Know Your Teen
- More than a quick checklist or algorithm
- Reviewed with clinical leadership
- Focused on the right clinical fit and level of care
Our admissions process is designed to understand your teen as an individual before treatment begins. Rather than relying on a quick checklist or algorithm, we take the time to learn about your teen’s mental health and/or substance use history, diagnoses, current symptoms, safety concerns, family dynamics, previous treatment experiences, and individual needs.
Based on the information shared by parents and caregivers, our team thoughtfully evaluates whether Evolve is the right clinical fit and which level of care is most appropriate.
Our admissions team also works closely with clinical leadership to make sure we can safely and effectively meet your teen’s needs.
This thorough assessment gives our clinical team a stronger understanding of your teen from day one and helps inform important treatment decisions, from level of care to individualized treatment planning.
Insurance Coverage
Evolve is in network with most major insurance providers, including Anthem, Blue Cross Blue Shield, TriWest, Kaiser, Blue Shield of California, and many more. If we are not in network with your insurance plan, don’t worry, we can also work with most insurance companies on an out-of-network basis and, in some cases, work with families and insurance providers to secure a Single Case Agreement.
We believe cost should not stand in the way of a teen getting the behavioral healthcare they need. Our goal is to help expand access to high-quality treatment by helping families understand and utilize their insurance benefits whenever possible.
During the admissions process, our team will verify your plan’s benefits, explain your coverage and estimated out-of-pocket costs, and help you explore available payment options so you can make an informed decision before admission.
Admissions Support When You Need It
Whether you’re ready to admit your child into treatment or you’re simply exploring your options, our admissions team is here to help. We’ll answer your questions, provide honest guidance, and support you at a pace that feels right for your family.
Admissions Department Hours
Our admissions team is available Monday – Friday from 7:00 AM to 7:00 PM PST and Saturday – Sunday from 7:30AM to 5:30PM PST.
Our insurance verification team is available Monday – Friday from 7:30AM to 5:00PM PST.
After-Hours Support
Families can still call outside of these hours and speak with a representative from our answering service, who can begin the admissions process by gathering basic information.
Meet Evolve's Vice President of Admissions
Megan Johnston leads Evolve’s admissions team with more than 15 years of experience in adolescent behavioral health. As Vice President of Admissions, she oversees every step of the admissions process to ensure families receive accurate information, compassionate support, and expert guidance.
When you call Evolve, you’ll speak with experienced admissions professionals who understand adolescent mental health and are committed to helping your family find the right path forward. Megan and her team are available seven days a week to answer your questions and support you throughout the admissions process.
Collaborative Care With Your Teen’s Existing Providers
Many families are referred to Evolve by therapists, psychiatrists, school counselors, or hospital discharge planners. We work closely with referring providers to gather important clinical information and coordinate care throughout the admissions process.
For providers looking to refer a client, we recommend faxing the referral packet directly to our admissions team. You can also call to consult on a case with one of our admissions clinicians.
Phone: (800) 665-4769
Fax: (424) 252-1477
“Admissions helped us through the entire process over a weekend when my child was kicked out elsewhere. Staff from Management to therapists were all kind and very caring. Evolve treated my daughter with so much compassion, even through the discharge process. Medical staff tried much harder than elsewhere to find the secret sauce to help my kiddo. If you are a parent with a troubled teen, hang in there! Feels impossible some days, but I highly recommend the Evolve team.”
